Sales Support Engineer / Service Engineer

Job Summary We are looking for a Sales Support Engineer / Service Engineer to join our team and support key customer accounts, technical requirements, and business growth. Responsibilities • Manage key customer accounts, including quotations, pricing, contracts, and sales support. • Build strong customer relationships and be the key contact for technical, delivery, quality, and service matters. • Coordinate projects from prototype/NPI through mass production, delivery, after-sales support, and End-of-Life (EOL). • Work closely with Engineering, Manufacturing, Quality, and Operations teams to resolve customer and technical issues. • Handle customer complaints, warranty/returns, troubleshooting, and corrective actions. • Monitor customer orders and delivery schedules, ensuring timely follow-up. • Identify new business opportunities and support commercial discussions. • Conduct customer visits and attend relevant trade shows. • Prepare regular reports on sales, customer issues, and business opportunities. Required competencies and certifications • Diploma or higher in Engineering (Electrical/Electronics). • Experience in sales support or service engineering. • Ability to manage multiple priorities. • Work effectively in a fast-paced manufacturing environment. Other Information • EA Reg No.: R1106634 • License No. 22C1076