Customer Care Service Executive (Part Time)| National Stadium / Kallang

Job Scope: • Address customer enquiries and feedback received via different touchpoints(including face-to-face, hotline and emails) promptly and professionally • Handle facility bookings, programme registrations and over-the-counter paymentcollections • Follow up with designated departments and/ or escalate issues to supervisors toensure timely and appropriate actions are taken to resolve customer feedback andenquiries • Keep records of customer interactions, including lost and found items, in the CRMsystem according to the established criteria and guidelines • Maintain secure custody of found property • Update notice and display boards with the public activities/ events conducted withinthe premises, and the appropriate environmental and service information • Perform daily settlements and financial reconciliations for revenue submissions • Identify improvements and propose recommendations to address operationalchallenges and enhance customer experience • Ad-hoc duties and projects as assigned or needed Location : National Stadium Salary: • S$14 /hour for weekdays • S$16 /hour for weekends Working Arrangement • Shift A: 0630 - 1600 • Shift B1: 0830 - 1800 • Shift B2: 1300 - 2230 Requirements: • Minimum 3 days per week (include at least 1 weekend) • 6‑month commitment required. • Able to work weekends , public holidays , and shift hours (morning, afternoon, evening, and event days). • Prior guest service experience is preferred. • Able to communicate politely with guests, provide information, and give directions. • Comfortable handling enquiries , feedback , and basic guest issues . • Comfortable working in a sports or events environment , including managing occasional crowd flow. • Able to use basic computer systems (e.g., checking bookings, entering data, and following up on cases). EA License No.: 96C4864 Reg. No.: R26161270 JOEY TAY YI TING