Desktop Support Engineer (Minimum IT support internship experience|No China Phone)

Eligibility • Native-born Singaporean (or) Singaporean who has cleared CAT1 before • Able to wait 3-4 months to clear CAT1 security clearance Employment Type: 2-year contract (Renewable) Location: Science Park (Nearest MRT: Kent Ridge) Work Hours: 3 rotating shifts (Mon–Fri) • 8:00 AM – 5:30 PM • 8:30 AM – 6:00 PM • 9:00 AM – 6:30 PM Job Overview • This role will require to handle walk-in at the IT Concierge counter. • Provide level 1 to 1.5 IT support • Accompany vendors to restricted area • Onboarding users device Key Responsibilities • IT trained with IT frontline experience. • Support consists of IT Service Management (ITSM) tickets, requests, walk-in, on-site, self-help kiosk, VIP phone, on/offboarding of systems, hardware/software support • Address and resolves basic incident, walk in and requests, logs all incidents and requests; engages Subject Matter Experts to resolve incidents that are beyond the scope of their ability or responsibilities. • Ensure proper escalation of all tickets to respective departments promptly after gathering the necessary information / basic troubleshooting done. Critical tickets involving any security related matters or data breached to be escalated within an hour. • Document resolutions and updates self-help and knowledge base. Grows general knowledge of current IT application and services, increasing ability to resolve requests on first contact. • Network troubleshooting, both wired and wireless using Fluke testing device. • Verification of whitelisted USB device and to perform whitelisting of USB device • Troubleshooting of hardware problem for PCs and PC peripherals, and reporting to vendor for Return Merchandise Authorization (RMA) • Software Installation, Elevated Administrator access requirements and Software Security Compliance checking for onboarded / corporate systems • Removal and Secure Erasing of storage media for write off • Secure Token connectivity issue • Password reset for corporate user accounts • Expected to move IT equipment with the proper handling tool NO CHINA HP ALLOWED (Eg: Huawei/Oppo/Reno/Xiao Mi/Red Me/Vivo etc) Approved phone listing: • Apple iPhone • Samsung Galaxy Series • Sony • LG • Google Pixel Series