Comcenter Operations Level 1 Operator (12hr rotating shift / SATCC Changi)

Seeking Singaporean to join us for a 1 year contract under agency payroll Work Location: Singapore Air Traffic Control Centre SATCC Changi ( 60 Biggin Hill Road, Singapore 509950 ) • Basic salary up to $4500 • Working Hours: 12 hour rotating shift • Shift allowance: $10/day and $22/night shift • One day off in lieu per Public Holiday • Upon end of contract, 1 month completion bonus subject to performance & PM recommendation • Annual leave 9 days Job Description The Comcenter Operations Level 1 Operator is responsible for ensuring smooth day-to-day AMHS operations, performing fault rectification, and maintaining operational efficiency. This role involves working in 12-hour shifts, preparing log reports, and consolidating monthly performance reports to ensure seamless communication and operational continuity . Responsibilities 1. Operations and Monitoring • Perform Level 1 operational tasks, including monitoring systems and equipment for abnormalities. • Execute standard operating procedures (SOPs) to manage alerts and resolve first-level incidents. • Escalate complex or unresolved issues to Level 2 teams or appropriate personnel. 2. Fault Rectification • Diagnose and troubleshoot basic system faults and technical issues. • Apply corrective measures to restore normal operations within defined timelines. • Collaborate with internal teams to resolve recurring or critical issues. 3. Reporting and Documentation • Maintain accurate and detailed operational log reports during shifts. • Consolidate and prepare comprehensive monthly reports summarizing key operational metrics, fault trends, and resolutions. 4. Communication and Coordination • Act as a point of contact during operational shifts for updates, escalations, and notifications. • Ensure seamless handover of duties and information between shifts. 5. Compliance and Standards • Adhere to organizational and regulatory standards for system operations and fault management. • Participate in periodic reviews and audits of operational processes. Requirements • Locals ( Required to clear CAT2 project clearance and Pre-employment check ) • Must be comfortable working 12-hour rotating shifts (day/night) to ensure 24/7 operational coverage. • Prior experience in system monitoring, operations, or technical troubleshootin g is an advantage • Minimum ITE Information Technology, Telecommunications , or related fields. • Strong analytical and problem-solving skills. • Proficiency in using monitoring and reporting tools. • Effective communication skills for coordination and reporting. • Fast-paced environment requiring attention to detail and adaptability. ES Recruitment Pte Ltd (09C4235) Hong Chiew Guat (R1219860)