IT Executive

IT Executive (Pos Support) Key Responsibilities (primary) • Install and set up PCs, POS systems, and peripheral devices • Install, Maintain Store POS-related software and ensure system functionality • Repair or replace computer and electrical hardware as needed • Troubleshoot and resolve store equipment and device issues • Arrange equipment replacement, repair, and ordering • Inspect and maintain CCTV & Foot Fall systems Secondary Office Support Role. • Oversee the daily operation and maintenance of business-related applications to ensure system stability and reliability. • Diagnose and resolve application incidents and system failures promptly to minimize service disruption. • Respond to user inquiries and troubleshoot issues, ensuring clear communication and timely follow-up. • Collaborate with cross-functional teams to support system enhancements, upgrades, and business process improvements. • Maintain detailed documentation of incidents, resolutions, and support procedures to ensure knowledge sharing and service continuity Requirements • Diploma or Degree in Information Technology, or a related field. • Experience with POS systems and retail IT environments • Provide first-level POS system support on both weekdays and weekends, remotely or on-site as required • 1–3 years of hands-on experience in IT support, infrastructure maintenance, or a similar technical role. • Good knowledge of Windows OS, Microsoft 365, networking, and basic troubleshooting for PCs, printers, and peripheral devices. • Strong understanding of IT asset management and software installation processes. • Able to handle multiple sites (offices, warehouses, and retail outlets) and travel when required. • Good communication skills with a customer service mindset, able to support users with patience and professionalism. • Self-motivated, detail-oriented, and able to work independently with minimal supervision. • Willing to work on a rotational support schedule (including weekends or after office hours) when necessary • Diagnose and resolve hardware, software, printer, and network-related issues efficiently. • Manage user accounts, email access, and system permissions while maintaining proper security and documentation. • Assist in ad hoc tasks or special projects assigned by the IT Manager, contributing to overall IT operations. Job details • Salary: RM 3,800 a month • Contract: Permanent • Working hours: Normal Hour, up to 40 hours a week • Openings: 1 • Closes: 2026-11-07 About Bata Malaysia Sdn Bhd (More than 250 employees) We wish to ensure every single employee will be treated with the same rights and to improve their skills and performance. Bata is operating it's retail segments mainly in the First Tier Town in Malaysia serving from low to medium income range of customers. Footwear is our expertise. Bata have been in Malaysia for more than 20 Years and has served Malaysia since then. We wish to grow our business and supporting the economic growth of Malaysia. Together we will build the nation.