Associate Manager -Service and Delivery

Client Relationship Management Working as part of the team, you are responsible for day-to-day servicing to a portfolio of large corporate and international clients and ensuring timely delivery of high- quality service • Service Delivery • Ensure timely and accurate processing of endorsements, certificates, invoices and policy documents. • Monitor service levels and client satisfaction, resolving issues proactively. • Understand client’s business and risk management needs and support Team Lead to look for solutions including cross-selling across all products. • Strategic Support • Assist in developing client strategies and proposals • Support cross-selling initiatives and identify opportunities for expanding services • Compliance & Documentation • Maintain client data files, service records and meeting minutes in accordance with Willis Excellence Model standards • Ensure adherence to local regulatory requirements and WTW’s guidelines and procedures • A thorough understanding and an expert real time user for all relevant documentation/ processing systems • Developing and maintaining general knowledge and experience of the (re)insurance market as a whole, recognise and explain trends, general carrier capabilities and competitiveness. • Constantly keeping abreast of insurance product developments • Coordinate and collaborate with specialists, consultants, industry experts, and other critical team members across WTW segments and geographies to bring the full capabilities of WTW to the client and ensure a streamlined client experience • Ability to understand a client or prospect's business, situations, opportunities, problems and key issues • Hold BCP, PGI and ComGI certification • Ability to work under time pressure to ensure prompt service delivery • Prepare client and prospect presentations • Independent and self-motivated individual who consistently strive to deliver the best for WTW' s clients • May hold regulatory licenses, permissions and technical or other requirements applicable under local legislation • In the absence of such, will be aware of and adhere to relevant regulations Equal Opportunity Employer