Manager, Security (Kuala Lumpur)

Responsibilities • Serve as the primary liaison between the company, tenants, and VIP guests, ensuring exceptional hospitality and smooth coordination during events and visits. • Plan, coordinate, and oversee all high-profile events, VIP visits, and hospitality activities, ensuring top-tier presentation, comfort, and service quality. • Work closely with mall management, tenants, and service providers to ensure the facility environment and customer experience meet luxury standards. • Supervise and guide frontline and concierge teams, ensuring they deliver a professional, welcoming, and polished experience to guests. • Coordinate with security, housekeeping, and maintenance teams to ensure readiness, cleanliness, and safety of all event and public areas. • Manage event logistics, including venue setup, crowd control, access management, and liaison with vendors, caterers, and decorators. • Support marketing and communications teams in executing mall campaigns, corporate events, and tenant-led activities seamlessly. • Handle guest feedback, VIP complaints, and service recovery promptly and professionally to maintain TRX’s premium reputation. • Maintain excellent relationships with government bodies, embassies, and corporate partners for event approvals and special arrangements. • Prepare post-event reports, performance reviews, and recommendations for continuous improvement in guest experience and event delivery. Requirements • Bachelor’s Degree in Hospitality, Event Management, Public Relations, or related discipline. • Minimum 8–10 years of experience in hospitality, customer relations, or event management, preferably in luxury retail, hotels, or mixed-use developments. • Strong interpersonal and communication skills: confident, articulate, and well-groomed, with the ability to engage with VIPs and senior stakeholders. • Proven experience in planning and executing large-scale events and managing guest experiences at a premium venue. • High attention to detail with excellent organizational and problem-solving abilities. • Professional demeanor with a service-oriented mindset and ability to perform under pressure. • Proficiency in MS Office; experience with CRM or event management systems is an advantage. • Flexible to work on weekends, public holidays, or extended hours during special events.