Manager, Soft Services (Kuala Lumpur)

RESPONSIBILITIES • Oversee and coordinate daily soft services operations (Cleaning, Pest Control, Waste Management) to ensure smooth service delivery. • Supervise site teams and monitor performance to meet service standards and client expectations. • Assist the superior in managing all vendors (contractors, suppliers, service providers etc.) who transact with the client and monitors all service provider/contractor performance, reporting against contract’s SLAs and KPIs. • Support the Manager as the key liaison for clients on soft service-related matters. • Coordinate and monitor vendors and contractors to ensure SLA and KPI compliance. • Conduct regular site inspections and audits to maintain service quality and compliance. • Manage incidents, complaints, and service issues, ensuring timely resolution and proper reporting. • Ensure compliance with relevant licenses, insurances, and regulatory requirements. • Support cost monitoring and assist in achieving contract performance targets. • Identify areas for operational improvement to enhance efficiency and customer satisfaction. • Assist in implementing sustainability and operational excellence initiatives across soft services. REQUIREMENTS • Bachelor’s Degree in Facilities Management, Building Management, or related field from a university recognized by the Malaysian Government. • 5–8 years of experience in Facilities Management, with strong exposure to soft services operations (Cleaning, Pest Control, Waste Management). • At least 2–3 years in a supervisory role, overseeing site teams and service providers. • Strong operational knowledge with hands-on experience in managing site operations, service quality, and SLA/KPI compliance. • Good communication, coordination, and problem-solving skills. • Able to work independently while reporting to the Manager/Head of Department. Remark: The contract tenure is one (1) year. Renewable contract subject to management approval.