Facility Manager (Kuala Lumpur)

Responsibilities • Act as the key focal point between the company and customer for all operational matters, ensuring business continuity and service excellence. • Lead overall portfolio operations, team performance, incident management, and achievement of contract revenue, profitability, and efficiency targets. • Develop and implement the annual Operations Excellence Blueprint, including critical success factors, risk mitigation, and continuous improvement initiatives. • Oversee financial performance, billing, revenue collection, cost management, and profitability in line with approved business targets. • Develop and manage vendor performance programmes, monitoring contractors and service providers against contractual SLAs, KPIs, and quality standards. • Conduct regular facility inspections and audits, ensuring site standards, health and safety, regulatory compliance, and handover requirements are maintained. • Drive customer engagement, retention, contract renewals, variation orders, and service delivery through effective operational management. • Lead business development initiatives with the Business Development team, including proposal preparation, billing forecasts, contract renewals, and new business opportunities. • Provide senior leadership to site teams, including manpower planning, recruitment, development, deployment, performance management, and coordination with Head Office. • Ensure accurate and timely management reporting, operational dashboards, data analysis, and effective implementation and utilisation of Edgenta Smart Connect. Requirements • Degree in Facilities Management, Engineering, Property Management, Business Administration , or a related field. • Minimum 8–10 years of relevant experience in facilities management, property management, integrated facilities management, or operations. • Proven experience in portfolio/site management, contract management, financial management, and customer relationship management . • Strong experience managing teams, vendors, contractors, and multiple site operations. • Good knowledge of operational excellence, SLA/KPI management, compliance, health and safety, and risk management. • Strong commercial acumen with experience in budgeting, revenue, cost control, profitability, billing, and contract variation/renewal. • Strong customer and stakeholder management skills, with the ability to manage senior clients and business partners.