Contract Executive, Customer Care Shared Services

Key Responsibilities • Manage updates of customer information i.e., nomination, update of particulars into database system. • Adherence to data workflows within service level agreements (SLA) and high accuracy. • Perform quality check and performance coaching. • Handle 2nd level enquiries from backend customers’ enquiries through checks and verifications against source documents and related information. • Investigate on complaints and mitigating measures. • Collaborate with stakeholders to understand requirements and fulfil objectives. • Streamline work processes, review, and provide feedback for improvement. • Comply to Risk and Compliance. • Prepare department monthly/ad-hoc reports. • Perform data analytics to review work process improvements, initiate or support new implementations. • Maintain Compliance and Regulatory Guidelines/SOPs in managing customer records. • Undertake any assignments as and when assigned. Requirements • Education: Polytechnic/Degree • Professional/Trade Qualification: Preferably with Insurance Certification • Experience: Preferably minimum 1-2 years of working experience in relevant field • IT & Computer Proficiency: IT-savvy with strong in MS Office; ability to work confidently with multiple systems and digital tools • Working knowledge of SOPs, regulatory guidelines and strong governance orientation Other Competencies & Traits • Strong attention to detail and accuracy • Good analytical and critical thinking skills. • Able to work efficiently in a fast-paced, team-oriented environment. • Delivers work accurately within agreed timelines • Maintains focus during repetitive and detail-intensive tasks. • Must be proactive, work independently and multi-tasking.