Night Manager (Cluster)

Meet KINN, where our properties are more than just places to stay - they're sanctuaries designed for creating meaningful connections and cherished memories within a secure, inclusive, and peaceful environment. Our vision is to redefine hospitality as a comprehensive lifestyle experience, thoughtfully curated to everyone’s needs. As a Night Manager , you will oversee the overnight operations across all KINN Hospitality properties, ensuring smooth hotel operations, exceptional guest service, and a safe and secure environment. This role combines operational leadership, guest relations, team supervision, and night audit responsibilities to ensure seamless operations and service excellence throughout the night. Key Responsibilities • Oversee the night operations across all KINN Hospitality properties • Ensure smooth hotel operations and service standards during the night shift • Act as the Management Representative and handle operational matters independently • Attend to guest enquiries, feedback, complaints, and service recovery • Liaise with external authorities and emergency services when required • Conduct the End-of-Business-Day (EOD) Night Audit and ensure reports are completed and distributed accurately to respective departments • Monitor hotel safety, security, and regulatory compliance throughout the night • Supervise, guide, and support the Night Team to ensure operational excellence • Coach, mentor, and evaluate team members' performance, including counselling where required • Ensure proper shift handover and communicate key operational updates to the day team • Any other duties as assigned Key Requirements • Minimum 3 years of supervisory experience in hotel operations • Strong problem-solving and decision-making skills, with the ability to remain calm under pressure • Proficient in Opera Cloud / OPERA Property Management System (PMS) or similar hotel management systems • Strong communication and interpersonal skills • Willing and able to travel between KINN Hospitality properties as required • Able to work permanent night shifts, including weekends and public holidays Only Singaporeans/ Singapore Permanent Residents may apply. #kinn