Officer, Hub Operations (Contract)

ABOUT US As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all. #TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do. Learn more about Teleport here: https://www.teleport.it/ A DAY IN LIFE As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to: • End-to-End Hub Management: Oversee daily operations, including inbound receiving, sorting, staging, and outbound processing while ensuring proper storage, segregation, and housekeeping. • Performance & Timeline Monitoring: Track end-to-end shipment flow, daily volumes, and team productivity to ensure all tasks meet required operational timelines. • Exception Management: Monitor and resolve shipment issues (missing parcels, discrepancies, incorrect statuses, failed handovers, RTS cases) and ensure timely resolution of "Yellow Tickets". • Data & System Accuracy: Ensure accurate scanning, status updates, and tracking number management within the operational system. Prepare and maintain daily operational and tracking reports. • Resource Planning: Support daily manpower planning, task allocation, and operational coverage based on fluctuating shipment volumes. • Cross-Functional Coordination: Act as the operational bridge between Customer Excellence, Customs, country teams, and external stakeholders via email, systems, and Workvivo chats. • Process Optimization: Identify operational gaps on the floor and implement data-driven improvements to boost productivity. • Education: A Bachelor's Degree or Diploma in Supply Chain, Logistics, Business Administration, or a related field. • Thrives in a Fast-Paced Environment: Proven ability to adapt, make quick decisions, and maintain composure in a high-volume, time-sensitive logistics setting. • Expert Problem Solver: A natural fixer who can swiftly identify the root cause of shipment discrepancies or bottlenecks and coordinate with multiple teams to solve them. • Strong Excel Proficiency: Must be highly proficient in Microsoft Excel/Google Sheets (VLOOKUPs, Pivot Tables, data visualization) to manage tracking records, analyze shipment data, and generate operational reports. • Communication: Excellent written and spoken English, with the ability to communicate clearly across cross-functional teams and operational staff. At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!