Assistant Guest Services Manager - Artyzen Singapore Hotel

Job Highlights • Dynamic work environment • Open and collaborative culture Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met. Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng. Responsibilities • Responsible in leading the operations of the Guest Services Department (Front Desk, Concierge, Bell, Driveway, Communication Centre) in support of the Guest Services Manager. • Ensure the guest journey from the moment of reservation till beyond checkout is in line with the Artyzen Hotels and Resorts experience. This includes the reservations, pre-arrival, and post arrival communication with the guest. • Implement a consistent guest recognition program and ensure that all information gathered on the guests is correctly recorded in the guest profile and that this is updated regularly. • Ensure that the Department Operational Budget is strictly adhered to. • Monitor service and Operation standards in the hotel. • Support Host needs in other departments based on the hotel priorities and anticipated business levels. • Be available and on duty during peak periods (frequently opening and closing the operation) • Conduct frequent and thorough room inspections in liaison with Housekeeping. • Accept requests from guests regarding assistance with obtaining transportation, baggage handling, limousine transfer and local area knowledge. • Establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Guest Services. • Be personally and frequently verify that guest’s check-in / out are receiving the best possible service. • Ensure the Guest Services Department meets quality and internal standards. Identify process improvements and best practices. Provide feedback and develop processes to improve the guest experience. • Ensure corrective training is implemented based on the feedback received • Maintain standards of guest service quality. Analyze response time to guest’s requests for items and maintenance requests and highlight any issues to the respective department head. • Ensure that the Guest Services team projects a warm, professional and welcome image. • Collaborate with Guest Services Manager in preparation of annual department operating budget: Monitor monthly expenses, with emphasis on wages, variances, assisting in preparing schedules, ordering, inventory management, and other administrative duties as needed. • To undertake any other reasonable task or request as directed by the management. Requirements • Higher diploma or degree holder in Hospitality, Hotel Management or an equivalent qualification • Minimum of two years of previous experience in a front office supervisory role in an established, luxury/upscale or boutique hotel. • Service-oriented, attentive to details and observant • Excellent oral and written communications skills • Good command of written and spoken English • Adaptable and outgoing with excellent interpersonal skill • Ability to work under pressure and be flexible. • Passionate and enthusiastic with a positive ‘can-do’ attitude