Guest Services Host - Artyzen Singapore Hotel

Job Highlights • Dynamic working environment • Open and collaborative culture Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met. Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng. Responsibilities • Promote a helpful and professional image to the guest and give full co-operation to any guest. • Efficiently perform all duties in the Guest Services Department (Reception, Call Centre, Concierge, Bell, and Driveway, Spa, Wellness & Workout) assisting the entire team where necessary. • Ensure guests are provided with personal, attentive and caring service. • Ensure guest complaints are dealt with promptly and courteously in line with Artyzen Brand Service Standards. • Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude. • Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings. • Answer inquiries from guests regarding restaurants, transportation, and entertainment in the local area. • Suggest off-the-beaten path places to guests to present authentic dining, entertainment and travel experience. • Ensure all guests experience a fresh and modern check-in/check-out procedure. • Assist with luggage and door upon guest request. • Perform curbside/in-room check in for special guests on mobile devices. • Anticipate guest needs and offer related services and suggestions accordingly. • Find opportunities to surprise and delight guests to create memorable moments. • Be able to build small talk with guests during every interaction to engage with guests. • Coordinate, process and distribute all incoming reservations during off hours of Reservations Manager and be responsible for telephone inquiries and information services for the hotel. • Be entirely flexible and adapt to rotating within the different positions of the Guest Services or any other Department of the hotel as needed. • Optimize revenue through timely and accurate bookings. • Complete other tasks that are assigned by Management. Requirements • Vocational studies related to the field of Hotel & tourism management with at least 1 year experience in front office or guest facing roles, possible combination with studies. • Preference for candidates with front office experience in an established or luxury/upscale or boutique hotel. • Service-oriented, attentive to details and observant • Excellent oral and written communications skills • Good command of written and spoken English • Adaptable and outgoing with excellent interpersonal skill • Ability to work under pressure and be flexible. • Passionate and enthusiastic with a positive ‘can-do’ attitude