Guest Relations Officer

Shangri-La Rasa Sentosa, Singapore We are looking for a Guest Relations Officer to join our team! As a Guest Relations Officer at Shangri-La Rasa Sentosa, you will deliver professional and timely guest services to create memorable experiences and support smooth Guest Relations operations at our international beachfront resort. As the Guest Relations Officer , we rely on you to: • Respond promptly and professionally to all guest requests to ensure high guestsatisfaction • Manage guest check-in and check-out processes accurately to maintain efficientfront desk operations • Communicate clearly and engage effectively with international and domestic guests to enhance guest relations • Support daily Guest Relations operations to maintain smooth and efficient service delivery • Apply knowledge of guest loyalty programs to assist guests and contribute toloyalty score improvements • Collaborate with team members to create a welcoming and memorable hotel experience for all guests We are looking for someone who: • Experience in hospitality, preferably within hotel or resort environments • Exposure to guest loyalty programs and their administration • Ability to work flexible shifts including weekends and Public holiday • Strong communication and guest engagement skills developed through interaction with diverse international and domestic travellers We Offer • 5-day work week • Learning and Development opportunities for career development • Medical and insurance coverage • Special employee discount within Shangri-La Group • Duty Meals and shuttle bus provided If you are the right person, what are you waiting for? Click the apply button now!