Telephone Operator

Shangri-La Rasa Sentosa, Singapore Job Summary As a Telephone Operator, you will deliver warm, informative phone service, handle guest requests promptly, and provide comprehensive support to enhance guest experiences. As the Telephone Operator , we rely on you to: • Deliver clear, courteous, and informative telephone assistance to guests to ensure positive communication experiences • Respond promptly and professionally to all guest requests received via telephone to resolve inquiries efficiently • Manage guest enquiries by providing accurate information and coordinating with relevant departments for seamless service • Operate and manage the PABX telephone system to route calls correctly and maintain communication flow • Collaborate with team members to maintain a high standard of guest service and contribute to a welcoming environment We are looking for someone who: • Experience working in hotel or resort telephone operations to support guest communication needs • Ability to interact effectively with guests via telecommunication channels to understand and address their needs • Skills in crafting tailored solutions to meet diverse guest requests and enhance satisfaction We Offer • 5-day work week • Learning and Development opportunities for career development • Medical and insurance coverage • Special employee discount within Shangri-La Group • Duty Meals and shuttle bus provided If you are the right person, what are you waiting for? Click the apply button now!