Reservation Executive

Shangri-La Rasa Sentosa, Singapore We are looking for a Reservation Executive to join our team! As a Reservation Executive , we rely on you to: • Manage telephone and email reservations to deliver accurate and timely booking confirmations that enhance guest satisfaction • Use OPMS and other hotel reservation systems to process bookings efficiently and maintain up-to-date records • Communicate clearly and professionally with guests from diverse backgrounds to address inquiries and resolve booking issues • Follow through on guest bookings to ensure all requests and changes are handled promptly and accurately • Collaborate with team members to maintain smooth reservation workflows and optimize booking opportunities • Provide courteous and helpful service to promote guest retention and positive experiences at the point of booking We are looking for someone who: • Experience working in a hotel/resort environment or related hospitality industry in managing rooms bookings. • Knowledge of OPMS system and other relevant hotel reservation software • Strong communication and engagement skills with international and domestic travellers, reflecting the resort’s global clientele We Offer • 5-day work week • Learning and Development opportunities for career development • Medical and insurance coverage • Special employee discount within Shangri-La Group • Duty Meals and shuttle bus provided If you are the right person, what are you waiting for? Click the apply button now!