Guest Relations Supervisor

Job Desciption • Welcomes and greets customers • Ensure good personal grooming standards and portray professional image to the customers • Build rapport with customers and manage their needs and expectations • Attend to customer’s enquiries, propose menu, prepare quotation and coordinate events • Upsell menu items to customers professionally • Engage and provide excellent customer service to ensue pleasant dining experience • Handle complaints in a timely manner and manage first level of service recovery • Train Leading Hostess to provide exceptional service to customers • Any other ad-hoc jobs or duties assigned by the Manager from time to time