IT Executive (Infrastructure & Support) / UBI

Responsibilities • Provide Level 1 and Level 2 IT support for desktops, laptops, mobile devices, printers, POS terminals and other peripherals. • Install, configure and deploy end-user devices and troubleshoot hardware and software issues. • Support and maintain LAN/WAN networks, Wi-Fi, VPN, firewalls, managed switches and internet connectivity. • Troubleshoot network and connectivity issues across multiple locations. • Administer Microsoft 365 user accounts, licences, mailboxes, permissions and MFA. • Support Azure virtual machines and hybrid cloud environments. • Manage NAS storage, user permissions, backups and recovery processes. • Monitor backup health and perform restoration testing. • Perform system patching, endpoint protection and basic cybersecurity administration. • Provide technical support for POS systems and coordinate with vendors on troubleshooting and system enhancements. • Assist with Microsoft Dynamics 365 Business Central implementation, testing and integrations. • Maintain IT hardware/software inventories, licences, warranties and renewals. • Coordinate with IT vendors and service providers. • Maintain IT SOPs, network documentation and technical records. • Support cybersecurity audits, vulnerability remediation and compliance requirements. Requirements • Diploma or Degree in Information Technology, Computer Science, Information Systems or related discipline. • 3 to 5 years of relevant experience in IT support, infrastructure or systems administration. • Hands-on experience supporting Windows desktops, laptops and peripherals. • Good knowledge of Microsoft 365 administration. • Good understanding of networking concepts including TCP/IP, DNS, DHCP, VLAN, Wi-Fi and VPN. • Hands-on exposure to firewalls and managed switches. • Experience with Azure, NAS and enterprise backup solutions will be advantageous. • Experience supporting POS systems, retail operations or multiple locations will be advantageous. • Good troubleshooting, communication and documentation skills. • Able to work independently and coordinate effectively with users and external vendors. email- lucas.chang@swiftsearchglobal.com whatsapp- 93392324 EA Personnel Name: Lucas Chang EA Personnel No: R1874043 EA License No: 18C9495