E-commerce Coordinator

E-Commerce Coordinator Job Summary We are seeking a proactive and customer-oriented E-Commerce Coordinator to manage daily operations across multiple e-commerce platforms, including Shopee, Lazada, TikTok Shop, NTUC Online , and other online marketplaces. The successful candidate will be responsible for processing orders, providing excellent customer service, coordinating warehouse fulfilment, and arranging timely deliveries to ensure a smooth end-to-end customer experience. Key Responsibilities E-Commerce Operations • Manage daily operations across e-commerce platforms, including Shopee, Lazada, TikTok Shop, NTUC Online, and other online marketplaces. • Process and monitor online orders to ensure timely fulfilment. • Update product listings, pricing, promotions, and inventory across all platforms. • Monitor stock availability and coordinate replenishment with the warehouse team. • Assist in planning and executing online campaigns, promotions, and flash sales. Customer Service • Respond promptly to customer enquiries via chat, email, and phone. • Handle customer complaints, returns, refunds, exchanges, and order-related issues professionally. • Monitor platform response rates and maintain high customer satisfaction ratings. • Coordinate with internal departments to resolve customer issues efficiently. Warehouse & Order Fulfilment • Coordinate daily picking, packing, and order fulfilment with the warehouse team. • Ensure orders are accurately picked, packed, and dispatched according to delivery schedules. • Monitor inventory accuracy and report stock discrepancies. • Assist in stock-taking and inventory control activities when required. Delivery & Logistics Coordination • Arrange daily delivery schedules and assign deliveries to in-house drivers or third-party logistics providers. • Coordinate with delivery drivers to ensure timely collection and delivery of orders. • Track delivery status and resolve delivery issues or delays. • Prepare delivery documents and maintain accurate shipping records. • Liaise with courier companies and logistics partners regarding shipments and collections. Administration & Reporting • Prepare daily sales, order fulfilment, and inventory reports. • Maintain accurate records of customer orders, deliveries, and returns. • Assist in improving operational processes to enhance efficiency and customer satisfaction. • Perform other administrative duties as assigned. Job Requirements • Minimum 1–2 years of experience in e-commerce operations, customer service, or order fulfilment. • Familiar with Shopee, Lazada, TikTok Shop, NTUC Online , or other e-commerce platforms. • Good understanding of online order processing and marketplace operations. • Experience in coordinating warehouse fulfilment and delivery arrangements is preferred. • Proficient in Microsoft Office applications, especially Excel. • Experience using ERP, inventory management, or order management systems is an advantage. • Strong communication and interpersonal skills. • Good organisational and multitasking abilities. • Able to work independently and in a fast-paced environment. • Responsible, detail-oriented, and customer-focused.