Health Services Manager

We are seeking an experienced Health Services Manager to join our team in a high-volume retail clinic setting. The successful candidate will be responsible for providing exceptional care to our patients, while managing clinic operations each day. Operational Management and Compliance • Oversee the daily clinic operations to ensure compliance with healthcare regulations and clinic policies. • Develop and implement efficient workflow processes to improve patient care. • Work with all departments of therapists to implement patient services Hands-on Patient Service • Reviewing patients’ health, medical histories and x-ray result including information on previous injuries, surgeries, general health and lifestyle • Conduct physical examination, focusing on patients’ range of movement • Utilise outlets provided therapy services such as Stretch Therapy, Muscle recovery and various devices for treatment. Staff Training and Supervision • Train and supervise clinic staff and therapists on Company protocols and brand’s operational SOP, conduct performance evaluations, and foster a positive work environment through constructive feedback. Patient Management • Coordinate patient scheduling, address inquiries and concerns, implement strategies for enhancing the patient experience, and oversee accurate record maintenance. • Educate patients on exercises and techniques to aid long-term care • Refer patients to the most suitable department of therapists based on review of the care patients require Sales Performance • Ensure monthly achievement of clinic sales targets. Additional Responsibilities • Undertake 'on-call' duties, conduct health talks and promotions, fulfill administrative tasks, attend seminars and meetings as required