Reservations Agent/Officer

Job Responsibility Reservations/OTS Agent/Officer : • Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system. • Report directly to the Reservations Manager • Be well versed in Resavison • Work closely with all Front Office and Sales & Marketing providing lead advice and constant "feedback" concerning both enquiries and firm reservations • Maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone. • Provide efficient and courteous telephone service to guests and callers so as to upkeep the service standards of Sofitel. • Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest accuracy with errors kept to an absolute minimum. • Offer appropriate room types, price inclusions, upsell and handle price objections. • Responsible for ensuring that all daily tasks is completed diligently • Responsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel. • Take note of the reservation status to sell available rooms. • To be well informed in all F&B Promotions • Taking In Room Dining Orders and actively upselling Position Requirements: • Able to work shifts • Ability to communicate in English effectively. • Good interpersonal and guest interaction skills. • Meticulous and has an eye for detail. • Good organizational and administrative skills. • Knowledge of OPERA software is preferred. • Service-oriented. • Desire and ability to train and develop ambassador. • Maintain awareness of industry trends. • Initiate contacts and establishes rapport easily. • Assert point of view directly yet tactfully. • Organise time and work efficiently.