Guest Services Officer

Job Responsibility: • Meets and greets all guests on arrival. • Welcome guests upon arrival and check-in according to established standard operating procedures. • Provide information pertaining to the guest’s stay. • Provide courteous and efficient service and if possible, try to comply with each and every guest request. • Be familiar with all room types and rates in the hotel as well as their availability status; up-sell whenever possible. • Know guest room security, emergency and fire procedures. • Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. • Develop a professional and courteous working relationship with ambassadors within the Front Office and maintain an effective flow of communication with all hotel ambassadors. • To be fully familiar with Front Office Policies & Procedures. • Assist guests with various requests and inquiries such as restaurant reservations, transportation, obtaining tickets for social events and the prompt and accurate takings of messages and deliveries. Position Requirements: • Ability to deal with the public in a professional and courteous manner. • Ability to handle conflict situations in a professional manner. • Strong interpersonal skills and the ability to work well in teams. • Able to create positive and effective working relationships with both guests and team members. • Excellent communication skills with the passion to serve. • Good command of English language.