Bellman

Job Responsibilities: • Greet the guest following the Sofitel standards, manage the taxi queue, and assist guests with luggage. • Provide a warm welcome and farewell to the guests, leading them to the right direction/ location (e.g. Reception) • Ensure that guest luggage and belongings are well recorded and promptly send/collected to/from the room • Assist with car/ hotel doors and guest luggage. • Ensure timely delivery of all guest luggage • Explain technology and features of guest rooms. • Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual. • Ensure knowledge of daily departing time of due-out guests and arrangements for taxi, shuttle arrangements and limousine services to the airport if required. • Co-ordinate VIP arrivals and departures. • Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests. • Always double confirm with the guest the exact location. Job Requirements: • Minimum 1 year experience in a similar role, preferably including 5 star experience • Projects professional image at all times through personal presentation / interpersonal skills. • Desire and ability to train and develop ambassador • Multi-lingual, English essential § Maintains awareness of industry trends in service, product and presentation • Initiates contacts and establishes rapport easily • Organises time and work efficiently • Effective verbal and written communication skills • Appreciates and maintains an effective outlet for stress • Willingness to work weekends and public holidays as part of the job role. • Has the aptitude and willingness to undertake further development with Sofitel.