Duty Manager (Hotel)

Shangri-La’s Rasa Sentosa, Singapore Job Summary As a Duty Manager at Shangri-La Rasa Sentosa, Singapore, you will lead daily operations and guest service excellence, supervise the Front Office team, and ensure safety and emergency readiness to deliver a seamless and memorable guest experience. As a Duty Manager (Hotel) , we rely on you to: • Lead and coordinate daily hotel operations to ensure smooth and efficient service delivery • Drive enhancements in guest experience by monitoring arrivals, departures, andservice quality throughout their stay • Supervise, direct, and motivate the Front Office team to maintain high performance and up-to-date knowledge of hotel products and services • Communicate effectively with colleagues to ensure consistent awareness of hotelofferings and operational updates • Implement and execute emergency response protocols according to standard operating procedures to safeguard guests and staff • Manage crisis situations promptly and effectively to minimize impact on guest safety and hotel operations We are looking for someone who: • Demonstrated understanding of Rooms and Front Desk operations within a hotel or resort environment. • Experience using OPMS and related hotel front office systems to manage guest services and operations. • Educational background related to hotel management is preferred • Experience in managing emergency response and crisis management situations We Offer • 5-day work week • Learning and Development opportunities for career development • Medical and insurance coverage • Special employee discount within Shangri-La Group • Duty Meals and shuttle bus provided If you are the right person, what are you waiting for? Click the apply button now!