Service Executive (Lotus)

Responsibilities: • Act as the primary point of contact for all service customers, delivering a premium and professional experience. • Manage the end-to-end service process, including vehicle check-in, job card creation and handover. • Provide accurate repair explanations, timelines and cost estimates. • Proactively communicate with customers on work progress, delays and additional requirements. • Ensure all documentation is completed accurately and in line with company and manufacturer standards. • Upsell additional services and products where appropriate to maximise revenue opportunities. • Assist with basic technical inspections, vehicle checks and coordination between technicians and front-of-house. • Assist in managing daily workshop operations and scheduling, including labour allocation and job prioritisation. • Monitor KPIs such as labour sales, efficiency, and customer satisfaction. • Help implement process improvements to enhance efficiency and service quality. • Any other tasks assigned by your superior. Requirements: • Proven experience as an automotive Service Advisor or similar Aftersales role. • Strong technical understanding of vehicle servicing and repair processes. • Ability to work in a hands-on capacity within a fast-paced environment. • Excellent communication and customer relationship skills, with a commitment to delivering a premium brand experience. • Organized and with attention to detail and demonstrated ambition to build a long-term career within automotive aftersales. • Commercial awareness, with the ability to identify upselling opportunities. • Full, valid class 3 driving licence is mandatory. • Mandarin-speaking ability is an advantage to effectively communicate with Mandarin-speaking clients. • Strong team player with high level of professionalism and accountability.