Workshop Controller (Jaguar and Land Rover)

Responsibilities • Workshop Management: • Allocate work to technicians based on skill level, job priority, and availability. • Monitor job progress throughout the day to ensure timely completion and handover. • Ensure workshop efficiency and productivity targets are met or exceeded. • Technical Oversight: • Provide guidance to technicians on complex diagnostics and repair procedures. • Ensure quality control checks are carried out on completed work. • Authorise additional work required and liaise with Service Advisors for customer approval. • Customer Satisfaction: • Work closely with Service Advisors to keep customers updated on progress. • Support the investigation and resolution of customer complaints and comebacks. • Ensure high standards of vehicle care and presentation. • Health & Safety / Compliance: • Ensure compliance with health and safety regulations within the workshop. • Maintain a clean, safe, and organised working environment. • Ensure that all repairs comply with JLR and legal standards. • Team Leadership & Development: • Lead and motivate the technician team to deliver high performance. • Conduct regular team briefings, monitor training needs, and support technician development. • Support recruitment, onboarding, and performance management of workshop staff. • Administrative Duties: • Review and authorise job cards and ensure accurate labour recording. • Monitor parts delays and coordinate effectively with the Parts Department. • Report on workshop KPIs such as efficiency, productivity, and utilisation. Requirements • Proven experience in a workshop control or senior technician role, preferably within a premium automotive environment. • Preferably with JLR experience and familiarity with Jaguar Land Rover service systems and processes. • Strong focus on quality, safety, and first-time fix rate. • Positive, proactive, and performance-driven mindset. • Excellent technical knowledge across modern vehicle systems. • Strong leadership and team coordination skills. • Good understanding of warranty and manufacturer standards (preferably JLR). • Proficient with dealership systems (e.g. CDK/Kerridge, TOPIx, AutoGateway). • Excellent communication, time management, and problem-solving abilities. • Possess a valid Class 3 driver’s licence