Service Administrator

Service Administrator (37891) Location: West Our client supplies commercial kitchen equipment and is seeking a Service Administrator to support its service operations. This role reports to the Service Manager. 【 Responsibilities 】 • Enter, update and maintain records of service activities in the system. • Prepare invoices for completed service jobs and maintain accurate billing records. • Answer incoming calls and respond to customer enquiries about service matters. • Coordinate service calls, standby schedules and parts orders for the service department. • Prepare quotations for service work. • Perform other administrative duties as assigned. 【 What they are offering 】 • AWS • Variable Bonus (based on company's and individual performances) • Annual Leave: 10 days, increasing by one day per year up to a maximum of 20 days • Medical Leave: 14 days • Medical & Dental reimbursement of up to S$500 • Transport Allowance • Overtime pay at 1.8 times the applicable rate 【 Requirement & Preferences 】 (Must) • Proficiency in Microsoft Excel and the ability to maintain accurate records. • Good communication and customer service skills, with the ability to handle enquiries professionally. • Ability to organise tasks, coordinate with colleagues and follow through on service requests. • Proficiency in English and Mandarin to respond to service enquiries from English and Mandarin speaking customers and coordinate with relevant counterparts. • Willingness to learn Microsoft Dynamics NAV. Applicants without prior work experience are welcome to apply. (Advantageous) • Experience in administration or customer support. • Knowledge of Microsoft Dynamics NAV. • Availability to start at short notice.