Onsite Engineer

Summary • Work location in Chai Chee • Budget $2,600-$3,000 • Possess Class 3 Responsibilities • Track that all installation appointments and work orders are fulfilled and delivered on time • Monitor and ensure that all fault tickets are resolved timely and meet performance SLA on MTTR, availability and QoS. Prepare monthly performance indicator reports according to the SLA framework. • Monitor and ensure that all work orders are completed timely and meet performance on SAP and QoS. Prepare monthly performance indicator reports according to the SAP and QoS framework. • Perform in-depth trouble-shooting of faults with using OTDR, GPON meter and power meter/light source. • Conduct in-depth analysis of statistics through system analytics on fault tickets to identify root cause of fault trends and potential network problems. • Conduct joint on-site testing and verification tests with QP/RL and RSP personnel to determine root cause of fault and resolution. • Conduct regular on-site inspections of on-going works to ensure that contractors adhere to established work procedures such as end-to-end testing, installation standards and safety work processes • To supervise staff and contractors to complete projects (if required). • Any other duties as per assigned. Job Requirements • Nitec/Diploma qualification in any discipline • Candidates with no prior experience are welcome to apply as on-job training will be provided • Experience in telecommunication area with service provisioning and field experience will be an advantage. • Analytical and has a flair for dealing with technical and operational problems • Able to work independently and as a team • Exposure in customer service is an advantage • Knowledge of Fibre Optics • Required to work on alternate Saturdays We regret to inform you that only shortlisted applicants will be notified EA Personnel: Linda Lim | EA Personnel No: R1221302 | EA License No: 02C4944 | HP: 8092 7381