Customer Service Officer (Automotive)

Summary • Budget $2600-$2800 • Work Location in Alexandra or Ubi As a Customer Service Officer, you’ll deliver outstanding service by managing customer interactions both in-person and over the phone. • Serve as the first point of contact by warmly greeting customers. • Handle all inbound and outbound calls, log details accurately in the CRM, and apply correct wrap-up codes. • Collect and update customer details, vehicle registration, and ownership records. • Verify warranty and support agreements per local guidelines. • Book appointments across three service centres and offer mobility services. • Screen technical calls and route them to the appropriate service advisor and payment method. • Optimize workshop capacity by efficiently assigning vehicles and tasks. • Provide general advice and set clear expectations for service follow-up. • Assist in executing product campaigns and service promotions. • Arrange airport pickup/delivery and schedule car care services. • Monitor customer waiting times and non-verbal cues to maintain service standards. • Generate daily, weekly, and monthly reports as needed. • Hand over vehicle to customers with basic work explanation. Requirements • Minimum GCE ‘O’ Level or equivalent qualification • At least 2 years of experience in customer service or call centre support • Strong communication and customer service skills • Able to thrive in a fast-paced environment and work well under pressure We regret to inform you that only shortlisted applicants will be notified EA Personnel: Linda Lim| EA Personnel No: R1221302 | EA License No:02C4944 | HP 8092 7381