Service Crew (Ice Cream Shop)

Core Responsibilities • Operate and man the ice cream stall, ensuring smooth daily operations • Prepare and serve ice cream, toppings, waffles, cones, and related menu items • Handle cashiering duties, including POS operation, payment collection, and basic end-of-day reconciliation • Maintain product quality, portion consistency, and hygiene standards • Refill ingredients, toppings, cones, cups, and packaging materials throughout the day • Ensure cleanliness of the stall, equipment, counters, and dining area • Assist with opening and closing procedures (stock check, cleaning, equipment start-up/shutdown) • Provide friendly customer service, including product recommendations and handling customer queries • Support simple inventory tasks such as stock rotation, receiving goods, and reporting low stock • Assist in basic machine operation (soft-serve machine, freezer, waffle maker) with training provided Requirements • Minimum educational qualification of ‘O’ or ‘N’ level. • Possess professional and approachable demeanour. • Maintain professional grooming and hygiene standards in accordance with company and food safety requirements. • Ability to communicate in English and Mandarin to serve English- and Mandarin-speaking customers. • Ability to work under pressure. • Ability to work on shift schedule. • Possess good communication and interpersonal skills. • Requirements • Minimum educational qualification of ‘O’ or ‘N’ level • Friendly, customer-oriented, and service-focused attitude • Maintain professional grooming and hygiene standards in accordance with company requirements • Ability to communicate effectively in English; ability to speak Mandarin is preferred to serve Mandarin-speaking customers • Ability to work under pressure in a fast-paced environment • Able to perform shift work, including weekends and public holidays • Good communication and interpersonal skills • Ability to speak other another language such as Japanese or Korean is an advantage to assist international customers