IT Production/ Application Support - Private Banking Application Temenos

Responsibilities: · Role Overview • Singapore, is seeking an experienced Production Support Analyst to join the Private Banking IT team. • Responsible for supporting and managing the Temenos Odyssey Triple A, Edge Connect (RM Workbench), Client Dashboard, and OneStart applications for the Private Banking business. • Provide proactive, timely, and effective support to business users while ensuring system stability and service excellence. Key Responsibilities · Production Support & Incident Management • • Provide first-line production support for user issues, incidents, service requests, and queries, ensuring timely and effective resolution within agreed SLAs. • Own and manage incidents and issues from identification through to closure, including escalation to relevant technology teams, vendors, and management where necessary. • Conduct issue analysis, troubleshooting, and root cause investigations to resolve production problems. • Maintain comprehensive documentation of issues, actions taken, decisions made, resolutions implemented, and lessons learned. • Analyse incident trends and recommend preventive measures to minimize recurring issues. · Stakeholder & Vendor Management • • Collaborate with business users, technology teams, and third-party vendors to facilitate issue resolution and support business requirements. • Engage vendors to provide solutions that enhance the stability, sustainability, and performance of the production environment. · Change, Release & Problem Management • • Adhere to Incident, Problem, and Change Management processes, including: • • Timely logging and tracking of tickets, defects, and incidents. • Proper change control and release management procedures. • Preparation of high-quality issue, impact, and communication updates. • Support application releases by following established change control practices, procedures, and guidelines. · Project & Development Support • • Work with development teams during requirements gathering, clarification, and impact analysis for enhancements and fixes. • Validate application fixes and enhancements to ensure issues are adequately resolved before production deployment. • Own and support small projects and initiatives, coordinating with various teams to deliver effective solutions for business users. · System Maintenance & Continuous Improvement • • Utilize software updates, drivers, knowledge bases, FAQs, and other available resources to support incident resolution and service improvement. • Participate in infrastructure upgrades, annual Disaster Recovery (DR) exercises, and Business Continuity Management (BCM) activities to ensure operational resilience. · Key Objective · Deliver reliable, high-quality production support services while ensuring application availability, operational stability, and a positive user experience for the Private Banking business. Requirements: Education and Experience: • Degree in Computer Science / Engineering or related disciplines · At least 6 years’ relevant experience preferably in a Finance Institution with hands-on application management experience, preferably in the Private Banking / Wealth Management business Essential: • Knowledge in Temenos TripleA and Odyssey suite of products • Good team player, Independent , proactive and self-starter with excellent interpersonal and communication skills · Basic understanding of the front to back of Private Banking / Wealth Management operations · Experience working in an ITIL-driven environment, and working knowledge of ITIL principles Key Domain/ Technical Skills: • Strong skills in Unix / Linux, Perl / Shell scripting, • Database (MSSQL Oracle, Sybase) • BMC Control-M Scheduler • Knowledge in Temenos TripleA and Odyssey suite of products