Guest Support Executive

Reporting to Guest Support Manager, this role will need to interact with all customers (internal and external) in a friendly, helpful and expedient manner. Duties and Responsibilities • Ensures that reservations team replies to all guest requests within 24 hours of receipt. • Ensure daily trace/follow up reports are handled according to the requirements. • Support Guest Support Manager and Revenue Manager for setting up and achieving set revenue targets. • To develop an effective process in sequence of action in call handling, customer enquiries, product descriptions and closing the sale. • Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel. • To assist Guest Support Manager to provide training in all aspects of reservations operations to the Guest Support and Front Office teams to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and guest satisfaction.