Front Desk Officer

Reporting to the Duty Manager, the Front Desk Officer is responsible for the overall care and service for guests throughout their stay. Greet and meet and assist guests upon the arrival and escort to their rooms. Assists and follows up guests’ requests and inquiries. Provide information and service based on the hotel standards and policies. • Assists in maximizing room sales and revenue • Prepares for guest arrivals and departures • Shows the room features and facilities to guests • Assists and follows up guests’ requests and inquiries, ensuring prompt delivery of mails and messages • Recommends F&B outlets and entertainments in the hotel to guests • Provides information, directions and service based on the hotel standards and policies.