Customer Service Officer (Retail Banking / Non-sales)

Training program (paid training) 5-weeks training program on bank's product and services, CRM systems and on-the-job training. Shift timing (PH Weekend Shift) - Working hours: 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week - Staggered shift hours: 8.5 working hours between 7AM to 10PM + 1-hour meal break in between - Rest day and off day: Scheduled by client (1 weekday + 1 weekend, non-consecutive) - Or otherwise advised by the client Working location - Nearest MRT: Punggol Coast MRT - Applicants should be comfortable with a North-East region work location Job description (Non-sales role) • Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries • Customer Fulfillment follow through on case handling and with customers • Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information Job requirements • Candidate without relevant experience are welcomed to apply • Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members. • Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service. • Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette. • Possess good command of written and spoken English. • Good analytical skills; passion for working and is good in working with numbers. • Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment. • Passion for working, responsible and with good working attitude. • Proficient in PC skills including MS Office applications. • Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.