Command Centre Operator

Job Responsibilities Come join the team & be expose in the security industry • Monitoring and managing all incoming communications and ensuring timely responses or escalations as necessary  • Coordinating assignments and tasks, both locally and regionally, to optimize workflow  • Attendance monitoring  • Handling incidents according to established protocols, coordinating with relevant stakeholders to resolve issues promptly  • Management of Command Center data  • Monitoring and responding to emails internally and externally with clients and vendors etc  • Management of Operations inventory  • Monitoring and recording of permanent and ad-hoc assignments  • Answering incoming calls, forwarding them as needed, and maintaining call logs for documentation purposes  • Perform periodic welfare and operational checks on security officers at site to ensure their well-being, alertness and compliance with assigned duties. Key Requirements: • Minimally 1 year experience in call centre / command centre / customer service • Possess a valid PRD licence with a minimum PWM rank of SSO • Able to work in a team Working Hours - 24 work days / 8 hours shifts