Mortgage Loans Sales (Retail Banking)

Key Responsibilities • Assess and review existing housing loan accounts for conversion eligibility • Prepare and submit loan conversion cases for credit approval • Draft and verify customer loan conversion offer letters • Monitor and follow up on approved conversions, including handling any rework of offer letters • Conduct interviews with customers regarding loan redemption • Support management and department initiatives through ad-hoc tasks and assignments Requirements • Minimum 1-2 years of experience in a related role, preferably within consumer banking • Solid understanding of retail banking products, particularly in mortgage financing • Strong interpersonal and communication skills, with the ability to engage and negotiate effectively across various stakeholders • Competent in Microsoft Office tools, with an aptitude for data handling and analysis • Demonstrates teamwork, service excellence, and the ability to work with speed and precision • Independent, self-motivated, and resourceful in resolving issues and meeting deadlines