Customer Service Specialist

About Us OJJ Foods, a subsidiary of FairPrice Group, is one of Singapore’s leading processors and distributors of chilled and frozen pork. We power the supply chain behind supermarkets, restaurants, hawker centres, and wet markets across the island. With industry-recognised certifications such as FSSC 22000 and bizSAFE Level 3, we are committed to delivering quality, safety, and reliability at scale — making us a trusted partner in Singapore’s food ecosystem. Your Impact As a Customer Service Specialist, you are at the frontline of our business — bridging customers, commercial teams, and operations to ensure seamless service delivery. This role goes beyond handling inquiries. You’ll play a key part in shaping customer experience, leveraging data and systems to drive improvements, and ensuring every interaction strengthens trust and long-term partnerships. What You’ll Do • Manage End-to-End Orders – Process customer orders, revisions, returns, and exchanges while coordinating closely with Operations to ensure accurate and timely fulfilment • Handle Customer Inquiries with Excellence – Respond promptly to questions on products, billing, and services, including issuing debit and credit notes • Build Strong Customer Relationships – Create positive interactions, build rapport, and foster long-term customer loyalty • Drive Process Improvements – Analyse feedback and service trends to identify gaps and implement enhancements • Track & Report Performance – Compile and present reports on key customer service metrics to support decision-making • Optimise Workflow – Manage schedules and allocate tasks to ensure smooth and efficient daily operations What We’re Looking For • Strong time management skills with the ability to prioritise in a fast-paced environment • Analytical thinker who can identify issues and implement effective solutions • Tech-savvy with proficiency in systems used for order processing and customer management • Empathetic communicator who can build trust and handle customers with patience and professionalism • A proactive team player who thrives on delivering excellent service Requirements • Diploma / Degree qualification • Proficient in ERP system • Experience or knowledge in meat processing operations is an advantage Why Join Us? • Be the Voice of the Business – Play a critical role in shaping customer experience across Singapore’s food supply chain • Make a Real Impact Daily – Your actions directly influence customer satisfaction, retention, and business success • Strong Stability & Brand Backing – Join a trusted FairPrice Group subsidiary with a solid market presence • Grow with Purpose – Gain exposure to commercial operations, data insights, and cross-functional collaboration • Continuous Improvement Culture – Be empowered to suggest and implement ideas that enhance processes and service quality • Supportive Team Environment – Work alongside collaborative teams across sales, operations, and logistics