Senior Quality Manager

Key Responsibilities 1. Quality Management System • Lead the development, implementation and continuous improvement of the Company's Quality Management System (QMS). • Establish and maintain quality policies, procedures, work instructions and quality standards. • Ensure effective control of quality documentation and records. • Lead internal and external quality audits and coordinate corrective actions. • Support the Company's ISO 9001 certification, surveillance and renewal activities. • Promote a strong quality culture across the organization. 2. Manufacturing & Process Quality • Lead quality assurance and quality control activities across manufacturing operations. • Establish appropriate inspection, testing and process-control requirements. • Monitor key quality indicators, including yield, defects, customer complaints, non-conformance and corrective-action performance. • Work with Engineering and Manufacturing teams to identify root causes and implement sustainable corrective and preventive actions. • Drive reduction of process variation, defects, rework and scrap. • Establish and monitor quality improvement targets and KPIs. 3. Customer Quality • Act as a key quality interface with customers on quality-related matters. • Manage customer complaints, quality investigations and corrective-action responses. • Lead customer-related quality reviews, audits and improvement activities. • Ensure timely and effective responses to customer quality requirements. • Support new product introduction and customer qualification activities from a quality perspective. 4. Supplier Quality • Establish supplier quality requirements and performance standards. • Work with Supply Chain and Engineering teams to monitor supplier quality performance. • Lead supplier corrective actions and improvement activities. • Support supplier qualification, evaluation and audit activities. • Monitor incoming material quality and supplier-related non-conformances. 5. Non-Conformance & Corrective Action • Establish an effective process for managing internal and external non-conformances. • Lead root-cause analysis using appropriate quality tools such as 8D, 5-Why, Fishbone and SPC. • Ensure corrective and preventive actions are implemented effectively and within agreed timelines. • Verify the effectiveness of corrective actions and prevent recurrence. 6. Quality Data & Continuous Improvement • Establish quality dashboards and management reporting. • Analyse quality trends and identify opportunities for improvement. • Lead continuous improvement projects using appropriate methodologies and quality tools. • Drive data-based decision making across manufacturing and supporting functions. • Report quality performance, risks and improvement plans to senior management. 7. Quality Audits & Compliance • Plan and conduct internal quality audits. • Coordinate customer, supplier and certification-body audits. • Ensure timely closure of audit findings and corrective actions. • Monitor applicable customer, industry and regulatory quality requirements. • Maintain appropriate quality records and compliance documentation. 8. Team Leadership • Lead, develop and mentor the Quality team. • Establish clear objectives, KPIs and performance expectations. • Develop team capability through training, coaching and knowledge sharing. • Ensure adequate quality resources and competencies to support business growth. • Promote cross-functional ownership of quality performance. Requirements • Bachelor's degree in Quality Management, Engineering, Manufacturing, Science or a related discipline. • Minimum 8–12 years of relevant quality experience , including management or leadership experience. • Proven experience in quality management within semiconductor, precision engineering, advanced manufacturing or other high-technology manufacturing environments . • Strong knowledge of ISO 9001 Quality Management Systems. • Experience in manufacturing process quality, customer quality and supplier quality management. • Strong knowledge of quality tools and methodologies, including 8D, FMEA, SPC, MSA, CAPA and root-cause analysis. • Experience in conducting and managing internal, customer and external audits. • Strong analytical, problem-solving and decision-making skills. • Good communication and stakeholder-management capabilities. • Demonstrated ability to lead cross-functional quality improvement initiatives. • Experience managing and developing a quality team. • Regional or multi-site quality experience will be advantageous.