Supervisor

Job Summary The Supervisor leads the shift on the floor, ensuring smooth service, proper topping bar setup, and good customer flow, while directly supervising Team Members and Part-Timers. Key Responsibilities • Run the shift: assign stations (topping bar, cashier, host/queue), monitor pace and coverage • Ensure the topping bar is fully stocked, fresh, and presentable throughout the shift • Check fruit/toppingpreparation quality and rotate stock (FIFO) to reduce wastage • Operate the cashier system and handle cash/POS reconciliation for the shift • Manage queue and host duties during peak periods to keep wait times reasonable • Monitor soft serve machine performance and flag issues to Assistant Manager/Manager • Enforce hygiene and food safety standards on the floor • Coach and guide Team Members and Part-Timers during service • Report shift-end stock levels and any incidents to management Requirements • Prior F&B or retail experience, ideally in a fast-paced setting • Some team lead orshift-in-charge experience preferred • Comfortable multitasking across cashier, host, and topping bar duties • Good communication and ability to stay calm under pressure • Confident, outgoing, and loves interacting with people