Airfreight Import Customer Service Executive

Salary: Up to $4,000/month Working Location: Alps Avenue (Company Transport provided from multiple MRT stations) Working Hours: Monday to Friday, 9:00am – 5:30pm Alternate Saturday: 9:00am – 1:00pm Industry: Freight Forwarding / Logistics Job Highlights • Established freight forwarding and logistics company • Handle end-to-end airfreight import shipments • Work closely with customers, airlines and logistics partners • Company transport provided from multiple MRT stations Job Responsibilities • Manage end-to-end airfreight import shipments, including shipment arrival, documentation, customs clearance, delivery coordination, billing and shipment closure. • Act as the main point of contact for customers regarding import shipments. • Provide timely shipment updates, handle enquiries and resolve operational issues. • Coordinate with airlines, ground handling agents, trucking partners, customs authorities and internal teams. • Monitor shipment status and ensure timely execution according to service standards and internal procedures. • Handle delays, documentation discrepancies and customs-related queries. • Take ownership of complex or high-value shipments and proactively resolve operational issues. • Maintain accurate shipment records, reports and regulatory documentation. • Identify operational bottlenecks and recommend process improvements. • Support and guide junior customer service staff on airfreight import procedures. • Escalate unresolved customer or operational issues to management and ensure proper follow-up. Requirements • Relevant experience in airfreight forwarding import customer service . • Good knowledge of airfreight import operations, documentation, customs clearance and billing. • Strong operational and problem-solving skills. • Good customer service, communication and coordination skills. • Able to manage multiple shipments and priorities in a fast-paced environment. • Detail-oriented with good organizational skills. • CargoWise experience is preferred. Talents@Work Pte Ltd (21C0501) Tan Jin Kai (R23115830)