Waiter/Waitress

Food and Beverage is what adds flavour to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience – As the F&B Attendant, you’ll serve food and beverages in a timely manner, helping guests to have memorable experiences whenever and wherever they dine. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Your day-to-day: Greet and welcome all guests and take beverage and food orders in a prompt and professional manner Be attentive to guest’s needs Prepare food and beverages for service to guests and present food according to established health and presentation standards Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service May receive guest payments and process transactions as outlined in the cash and charge procedures as needed May assist with other duties as assigned Accountability Key Metrics – Completion of daily operational tasks Job details • Education: SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent • Contract: Permanent • Working hours: 3 Shift Time • Openings: 6 • Sector: Accommodation • Closes: 2026-11-07 About Crowne Plaza Kuala Lumpur (50-250 employees) IHG Hotels & Resorts, one of the world’s leading hotel brands with the return of IHG’s much- loved Crowne Plaza brand for the first time in a decade will allow guests in Malaysia to enjoy one of the world’s largest premium hotel brands and its signature work/life blend experience while providing a wide range of employment opportunities. Crowne Plaza Kuala Lumpur City Centre is a hotel that caters to both business and leisure travellers. Our hotel features 320 elegantly appointed guest rooms and suites, each designed with modern amenities such as high-speed internet, and flat-screen TVs, with views of the city skyline or the lush greenery of KLCC Park and comfortable bedding sleep to ensure a restful night.