Assistant Restaurant Manager

As the Assistant Restaurant Manager, you’ll assist to manage all aspects of one or more full-service food and beverage outlet(s) on a daily basis and co-ordinate special events. Ensure compliance with standards of service and operating procedures. Adhere to local regulations concerning health, safety or other compliance requirements, as well as brand standards and local policies and procedures Your day-to-day: People Assisting the Restaurant Manager in his duty Oversee the implementation of standards as detailed in the departmental standards and procedures manual Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers Develop your team and improve their performance through coaching and feedback and create performance and development goals for colleagues Train colleagues to make sure they deliver with compliance and to the standards we expect Recommend or initiate any HR elated actions where needed Guest Experience Make sure all food and beverage facilities are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs Aware of requirements in terms of food safety and hygiene standards and checks that these standards are implemented and maintained in all service and guest areas and take any necessary corrective action Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction Financial Involved in the establishing, following and monitoring of financial plans Monitor and implement control procedures To be revenue driven and cost conscious To ensure that billing is accurate at all times in all the outlets Encourage productivity and operational excellence and efficiency Drive promotions that deliver great dining experiences for guests at a good value Responsible Business Manage outlet food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions Keep an eye on competitor activity/ industry innovation. Review and work on menu design and concepts with Chef Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment Other ad-hoc duties - unexpected moments when we have to pull together to get a task done Accountability Number of employees supervised – Direct - Food and Beverage Supervisors / Food and Beverage Attendants Annual Operating Profit/Payroll Budget – Restaurant Revenue Target Key Metrics – Restaurant Revenue Target Employee Satisfaction Survey Job details • Contract: Permanent • Working hours: 3 Shift Time, up to 40 hours a week • Openings: 1 • Closes: 2026-11-07 About Crowne Plaza Kuala Lumpur (50-250 employees) IHG Hotels & Resorts, one of the world’s leading hotel brands with the return of IHG’s much- loved Crowne Plaza brand for the first time in a decade will allow guests in Malaysia to enjoy one of the world’s largest premium hotel brands and its signature work/life blend experience while providing a wide range of employment opportunities. Crowne Plaza Kuala Lumpur City Centre is a hotel that caters to both business and leisure travellers. Our hotel features 320 elegantly appointed guest rooms and suites, each designed with modern amenities such as high-speed internet, and flat-screen TVs, with views of the city skyline or the lush greenery of KLCC Park and comfortable bedding sleep to ensure a restful night.