Engineer, Broadcast Infra Support

WHY JOIN US? • We practice a vibrant & energetic office culture. • We provide opportunities for career advancement within the company. • Good performance is always rewarded accordingly. “ It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable. ” JOB RESPONSIBILITIES: What you will do: • Operate, monitor, and maintain OTT, media encoding/transcoding, and broadcast platform services. • Ensure the quality and availability of audio, video, transport stream, and network services. • Investigate system faults, perform root-cause analysis, and implement corrective actions. • Respond to incidents and service interruptions within agreed service levels. • Perform system upgrades, patching, maintenance, and platform enhancements. • Generate operational and performance reports and recommend service improvements. • Maintain system documentation, operating procedures, and technical records. • Collaborate with internal stakeholders, vendors, and support teams to resolve technical issues. • Participate in project implementation, testing, commissioning, and acceptance activities. • Support 24x7 operational requirements, including shift work and on-call support when required. Technical Skills • OTT Platform Technologies • Media Encoding and Transcoding Technologies • Broadcast Workflow and Media Delivery Systems • TCP/IP Networking • Multicast Networking • Transport Stream Analysis • SQL and MySQL Databases/Scripting • AWS Cloud Services • Server and Storage Infrastructure REQUIREMENTS: Who you are: • Bachelor Degree in Computer Science, Information Technology, Telecommunications, Electrical & Electronics Engineering or related disciplines. • Minimum 1–2 years of experience in Broadcast Engineering, IT Infrastructure, Networking, OTT, or related technical environments. • Strong troubleshooting and analytical skills. • Able to work on 12-hour rotational shifts and irregular hours when required. Competencies • Technical Troubleshooting • Broadcast Systems Knowledge • Network Analysis • Critical Thinking • Team Collaboration • Incident Management • Continuous Learning