Intern, Digital Operation

WHY JOIN US? • We practice a vibrant & energetic office culture. • We provide opportunities for career advancement within the company. • Good performance is always rewarded accordingly. “ It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable. ” JOB RESPONSIBILITIES: WHAT YOU WILL DO: • Monitor and manage customer enquiries received through social media, and correspondence channels. • Respond to customer enquiries and complaints accurately, professionally, and within established service level agreements (SLAs). • C oordinate with relevant departments to ensure timely resolution and in accordance with established procedures. • Maintain accurate records of customer interactions, and resolutions, actions in relevant systems. • Ensure all responses comply with company policies, regulatory requirements, and service standards. • Support social media monitoring activities and assist in managing online customer engagement. • Prepare reports and updates on enquiry volumes, response performance, and customer feedback as required . • C ontribute to continuous improvement initiatives to enhance customer experience and operational efficiency. REQUIREMENTS: WHO YOU ARE: • Currently pursuing Bachelor's Degree in Business Administration , Communications, Marketing, Mass Communication, Public Relations, Customer Service, or a related field. • Strong written and verbal communication skills in English and Bahasa Malaysia . Proficiency in additional languages is an advantage. • Active user and good understanding of social media platforms (e.g., Facebook, Instagram, TikTok, X, LinkedIn). • Strong interpersonal and customer service orientation. • Good analytical and problem-solving skills with attention to detail. • Ability to handle multiple tasks and meet deadlines in a fast-paced environment. • Proficient in Microsoft Office applications (Word, Excel, PowerPoint). Positive attitude, willingness to learn, and ability to work collaboratively in a team environment.