Engineer, Transmission Systems Support

WHY JOIN US? • We practice a vibrant & energetic office culture. • We provide opportunities for career advancement within the company. • Good performance is always rewarded accordingly. “ It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable. ” JOB RESPONSIBILITIES: OVERALL OBJECTIVE & DESCRIPTION • Execute 12-hour shift rotations at AABC (Prime Station) and ACBC (Disaster Recovery Site) to ensure continuous operational support. • Maintain high availability of the transmission system for DTH services, ensuring compliance with broadcast technical specifications at all times. • Minimize service disruptions by promptly identifying equipment failures and implementing effective contingency or alternative service solutions. • Coordinate with external service providers to manage incoming and outgoing transmission services via satellite, DSNG, fibre, and internet platforms. • Manage LIVE coverages originating from in-house production i.e. Awani, ASSB, ARSB. • Ensure optimal performance and reliability of RF transmission systems (Uplink & Downlink), consistently meeting agreed transmission availability targets. • Perform both corrective and preventive maintenance in accordance with established procedures and scheduled plans. • Provide internal support related to AV & conference system in meeting suites and training rooms. KEY RESPONSIBILITIES OPERATIONS • Operate and monitor all departmental systems in accordance with established procedures and operational guidelines. • Verify that backup systems are fully functional and ready for immediate deployment when required. • Adhere strictly to divisional escalation workflows to ensure timely resolution of issues. • Liaise with internal and external stakeholders to coordinate and support operational activities effectively. • Plan and coordinate technical events and operational activities to ensure smooth execution. • Provide training and knowledge transfer on transmission systems within the department. • Evaluate systems and equipment performance, and recommend upgrades or improvements where necessary. • Perform first-line maintenance promptly on all reported or detected faults to minimize service impact. • Collaborate with program providers to identify, troubleshoot, and resolve faults and technical issues. PREVENTIVE MAINTENANCE • Perform and support preventive maintenance activities in accordance with established procedures and standards. • Implement and monitor preventive maintenance programs to ensure system reliability and optimal performance. • Plan, schedule, and coordinate all preventive maintenance activities to minimize operational disruption and ensure timely completion. CORRECTIVE MAINTENANCE • Perform and support corrective maintenance activities in accordance with established procedures and standards. • Ensure all corrective maintenance tasks meet agreed Key Performance Indicators (KPIs), including response time and resolution targets. • Assign, monitor, and track corrective maintenance activities to ensure timely completion and effective issue resolution. TECHNICAL STANDARDS & QUALITY CONTROL • Ensure all systems operate in full compliance with defined technical specifications. • Plan and schedule regular checks and inspections to verify that systems consistently meet required technical standards. • Identify systems requiring periodic technical specification verification and maintain accurate, up-to-date records of all such activities. INFORMATION PROCESSING • Generate detailed and accurate shift reports, ensuring all information is comprehensive, factual, and clearly documented. • Maintain timely and accurate communication with both internal teams and external stakeholders. • Prepare operational and monthly reports with a high level of accuracy, completeness, and clarity. • Perform statistical analysis to support operational insights, performance tracking, and decision-making. • Develop and compile technical and ad-hoc reports as required, ensuring they meet quality and accuracy standards. • Develop, review, and update Standard Operating Procedures (SOP), Safe Work Procedures (SWSP), and Safe Work Hazard Analysis (SWHA) documentation. • Maintain proper records and documentation of all preventive maintenance (PM) and corrective maintenance (CM) activities for audit and tracking purposes. DATABASE ADMINISTRATION • Maintain and conduct regular inventory checks on all technical spare parts and faulty components to ensure availability and proper tracking. • Perform routine system inventory audits to verify asset status, accuracy, and operational readiness. • Maintain and continuously update the equipment documentation database, ensuring accurate records of all systems and assets within the department. SYSTEM INTEGRATION • Conduct systems acceptance tests REQUIREMENTS • Bachelor’s Degree in Telecommunications, Electrical, or Electronics Engineering from a recognized university or college. • Proficient in Microsoft Office applications and other relevant technical software tools. • Strong command of English (both written and spoken), with the ability to produce clear, detailed technical reports. • Demonstrates strong teamwork and collaboration skills in a dynamic operational environment. • Analytical and solution-oriented, with the ability to effectively troubleshoot issues and implement practical solutions. • Innovative and proactive in improving systems, processes, and operational efficiency. • Maintains high ethical standards and professional conduct in all responsibilities. • Ent…