Associate, OTT Ops & Support Engineer (Contract)

WHY JOIN US? • We practice a vibrant & energetic office culture. • We provide opportunities for career advancement within the company. • Good performance is always rewarded accordingly. “ It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable. ” JOB RESPONSIBILITIES: WHAT YOU WILL DO: • Network and System monitoring, fault resolution, technical support and attend to trouble ticket for all areas under departmental responsibilities. • Responsible on technical support for Astro Go, Sooka and 3rd party integrated App. • Responsible to act as Incident Manager in the event of any failure on OTT Platform. • Address and resolve technical complaints from internal and external parties. • Create/Config pay per view live event on CMS and on multiple payment method. • Create/Config promo/product on Google/apple console • Manage UI/UX/Rail/Swimlane creation and config • Perform first level troubleshooting, and technical fault rectification within agreed KPI. • Attend to Trouble Ticket (TT), escalate to appropriate internal/external parties, and close TT within the established SLA/KPI. • Perform proactive monitoring on the content and system/network performance to ensure compliance with specifications. • Execute escalation as per departmental SOP. • Update stock keeping and inventory operations. • Develop technical documentation including scope of coverage for all computing requirement • Assist Delivery/QA team and Senior Engineer in project implementation. • Liaise with vendors on technical matters. • Carry out system upgrade and modification work. • Generate daily shift reports, performance data reports, incident reports and ad-hoc reports as required. • Check performance of the application, fine tuning and find fault for improvement • Design and build custom application or system for internal team REQUIREMENTS: WHO YOU ARE: • Degree in IT/Computer/Communication Engineering, Computer Science or equivalent • Experience in OTT support and operations 1 or 2 years • Knowledge in AWS & CDN Management, Monitoring Tools • Knowledge in database applications and programming skills, e.g. Microsoft, SQL, ASP. • Good understanding on networking protocols • Knowledge is multi type of Operating System eg Windows, Linux • Interest and knowledge in Mobile Devices • Computer literate and good knowledge on Windows, Microsoft Office • Ability to understand and review technical drawings, e.g. Visio • Good oral/written communication • Willing to work on irregular hours, 12 hour’s shift base including weekends