Associate, Business Platform Enablement & Governance

WHY JOIN US? • We practice a vibrant & energetic office culture. • We provide opportunities for career advancement within the company. • Good performance is always rewarded accordingly. “ It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable. ” JOB RESPONSIBILITIES: Digitalization & Scalability • Support long-term digital transformation initiatives • Drive migration from manual/legacy journeys to digital-first experiences • Monitor system performance trends and address bottlenecks • Maximize experience, best design/use of tech, systems, tech partner relationships End-to-End Project Planning & Delivery • To own the Commercial (Consumer & Enterprise) tech roadmap execution across Operations & Product • Gather and validate business/product requirements • Translate requirements Business Process Template (BPT) and High-Level Design (HLD) with Tech teams • Validate system behavior aligns with business rules and customer journeys • Ensure delivery timelines align with GTM and business priorities User Engagement & Adoption • Work with UX teams to improve user journeys across platforms • Ensure new system are adopted across internal teams and customer touchpoints SOP Optimization & Standardization • Business Process Reengineering - Redesign business processes • Drive automation opportunities with Tech & stakeholders • Simplify and streamline legacy SOPs to improve efficiency Governance & Risk Control • Ensure SOP–system alignment to prevent inconsistencies • Implement governance controls to reduce fraud exposure • Monitor and mitigate risks related to system breaches or process gaps Production Deployment & Post-Release Support • Manage deployment readiness and coordinate with QA/tech teams • Provide handover to Ops Support teams System Upgrade & Enhancement • Plan and oversee modernization initiatives across legacy systems • Ensure systems support future product scalability and new features REQUIREMENTS: Requirements: • Bachelor’s degree in business, Information Systems, Engineering, Computer Science, or a related field. • Open to fresh graduates or candidates with up to 2 years of experience in a product, platform, operations, or technology-related role • Strong presentation and slide preparation skills with the ability to create clear, structured slides for: • project status updates • roadmap summaries • SOP walkthroughs • risk and issue tracking • Proficient in using PowerPoint, Google Slides and AI tools to present data, processes, and recommendations in a clear, structured, and compelling manner. • Curious mindset and willingness to learn • Strong analytical and documentation skills (process mapping, SOP writing, requirement gathering) • Basic understanding of digital platforms, system workflows, and user journeys • Ability to work with cross-functional teams • Good communication skills, with the ability to clearly document and explain processes • Strong attention to detail and willingness to learn complex systems