Customer Service Specialist

Responsibilities • Serve as the primary operational contact for key accounts, fostering strong relationships and understanding their specific business needs. • Process complex quotations, sales orders, and change requests while ensuring commercial alignment and accuracy. • Validate technical specifications, configurations, and part numbers prior to transaction execution. • Take full ownership of the complete order lifecycle, from initial inquiry through delivery and after-sales support. • Proactively track order progress, mitigate potential risks, and resolve any fulfillment issues. • Coordinate with Sales, Supply Chain, and Finance teams to ensure seamless cross-functional execution. • Manage escalations efficiently, maintaining clear customer communication and supporting joint reviews. • Analyze purchasing trends and customer data to uncover insights that drive process and service level improvements. • Maintain compliance with internal controls, pricing policies, and data integrity across CRM and ERP systems. Requirements • 2-3 years of working experience in customer experience or service with manufacturing/Trading. • Degree in business, mechanical engineering or relevant field will be an added advantage. • Exceptional verbal and written communication skills. • Knowledge in engineering field is an added advantage • Demonstrated ability to articulate information clearly and concisely. • Experience in developing customer service procedures or policies is an added advantage. We regret that only shortlisted candidates will be notified. GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Arcus Ang | Registration No: R1985843 By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by GMP Recruitment Services (S) Pte Ltd and its recruitment partners, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at GMP Recruitment Services (S) Pte Ltd's website By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by GMP Recruitment Services (S) Pte Ltd and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at GMP Recruitment Services (S) Pte Ltd’s website and [https://www.e2i.com.sg/pdpa/].