Application Support (SailPoint & IAM) | Bank

Responsibilities • Provide Level 2 support for SailPoint IGA, including troubleshooting access management requests, incidents, workflows, jobs, and integrations within agreed SLAs. • Monitor SailPoint platform health, connectors, provisioning, identity synchronization, and account aggregation processes to maintain service stability. • Perform root cause analysis and implement corrective actions for recurring incidents, platform issues, and integration failures. • Support SailPoint upgrades, patches, releases, audits, compliance reviews, and regulatory reporting requirements. • Coordinate with business users, vendors, and Level 3 technical teams on issue resolution, escalations, documentation, and continuous process improvement. Requirements • 3–5 years of hands-on experience supporting SailPoint IAM/IGA platforms, including provisioning, deprovisioning, access governance, certifications, and role management. • Experience supporting SailPoint connectors, integrations, application onboarding, account aggregation, and identity synchronization. • Application support experience within the Corporate Banking or Financial Services industry. • Good understanding of access governance, security controls, compliance requirements, and audit processes. • SailPoint certification and experience with SailPoint platform upgrades or patch deployments are advantageous. GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232